Labor, and Welfare Minister Nagatsuma
Japan Pension Service(JPS), the new organization established
to succeed the scandal -ridden Social Insurance Agency (SIA),
started its operation on January 5, 2010 with a goal to restore
public trust in the public pension system.
The SIA operated for 47 years before it was terminated at the
end of December 2009, as a part of reforms to streamline and
improve the public pension system.
"The SIA betrayed public trust by mismanaging pension records
for decades. Scandalous mistakes can not be permitted to occur
any more", Akira Nagatsuma, Minister of Health, Labour and
Welfare said at the opening ceremony at the new organization's
headquarters in Tokyo.
Takashi Kiriku, Japan Pension Service's first Director General
and a former Executive Director of the Japanese Business Federation
(Nippon Keidanren), urged his employees
" to work together to regain public trust in the pension system."
Japan Pension Service(JPS) is a public corporation whose employees
do not have the status of government employees. Of its 12,000
employees about 10,000 were transferred from the former SIA,
but SIA officials who had been disciplined for reasons such
as mismanaging pension records, were not transferred. In total
about 2,000 were newly recruited from the private sector.
Japan Pension Service(JPS) has committed 10 pledges to improve
customer services and to restore public trust, including "Pick
up the phone within three rings", and "Don't make visitors
wait more than 30 minutes."